(People, events, activities and programmes which make for a total quality-managed Sarawak Civil Service)

ISSN 1394-5726

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SARAWAK IQC '99 Stream C
ISO 14001 Journey of an E&P Oil and Gas Company
by Mr. Sajali Hj. Kip,
Principal Environmental Specialist Sarawak Shell Berhad/ Sabah Shell Petroleum Company Ltd

Proper management of the environment aspect of the business is becoming increasingly important if industry is to meaningfully contribute towards sustainable development.

The demonstration and actual achievement of improved environment is expected in today's "show me" world.

One of the major challenges facing E&P operators is to raise environmental awareness and understanding among staff and contractors so that management of environmental issues becomes an integral part of everyday working.

To a large extent integration has been achieved with safety which workforce embraces as "hearts and mind" issue.

The Integration of Visible Improvement Technique in Quality Function Deployment (QFD)
by Sean Helena Hamzah
General Manager Malaysian Institute of Quality Assurance Bhd., Malaysia

One of the most powerful yet simple problem solving method through Visible Improvement is the Cause and Effect Diagram with the Addition of Cards or CEDAC.

A modification to the Cause and Effect Diagram or what is commonly known as the "Fishbone Diagram", CEDAC adds flexibility to it by using cards to effect and record improvement to a defined situation. It can do three main things simultaneously : target the right problem, get the right people to solve them and ensure that the improvement works simplifies the problem solving process.

Where CEDAC promotes improvement through problem analysis and prevention, Quality Function Deployment (QFD) aims at identifying and solving quality problems at an early stage. It is a systematic planning technique which translates customer requirements and needs towards process and product/services development. QFD is often applied to innovations and problematic areas based on cross functional teamwork in product development.

QUALITY in the Computer industry. Where is it? Part II
by Mr. Edward P. Kolinka,
President & CEO, Quality International Limited, USA

This presentation is based on how to measure the computer vendors' quality by selective results of surveys taken on Desktop PC Vendors regarding Service and Reliability from 1997 through 1999. Only five out of 30 vendors surveyed were selected for this presentation.

They included Compaq, Dell, Gateway, IBM and Packard Bell.

The findings are mainly portions of the survey relating to computers requiring repair within the 12 months of ownership. It included the number of replacement parts sent, PC's fixed on site, PC's sent out for repair and PC's replaced.

The type of information received gives an overview of the product's quality and is valuable in determining what level of technology can be viewed as offering a given degree of reliability.

The findings of this survey was rather disturbing. From 1997 to 1999, there seems to be little change in the industry average for new parts sent, computers fixed on site or sent for repair. An average of 5% or 6% of the computers purchased had to be replaced with a new PC within 12 months of ownership.

To conclude, the author advises potential buyers of computer to be careful and check on warranty provisions, computer configurations standard, after sales services and to have a spare readily available when the computer bought failed.

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