SARAWAK IQC '99 Plenary II
Assessing the Quality of Leadership
-Dr Luis Ma R Calingo,
APO Technical Expert on National Quality
Professor of International Management,
California State University- Fresno, USA
Dr Luis Ma R Calingo
is the driver of performance excellent in organisations. Therefore it is apt
that leadership is the first of the seven assessment categories in the Malcolm
Baldrige National Quality Award Criteria. The Baldrige leadership assessment
category addresses how senior leaders guide the organisation in setting directions
and seeking future opportunities.
the quality of leadership involves two assessment items. The first assessment
item is Organisational Leadership to address how senior leaders set directions,
and build and sustain an organisation conducive to high performance, individual
and organisational learning, empowerment and innovation.
first item, two specific areas are looked at : (i) Senior Leadership Direction
- how leadership takes into account all important stakeholders, e.g., customers,
employees, suppliers, partners, the public, and so forth; and (ii) Organisational
Performance Review - how senior leaders review overall organisational
performance and capabilities.
assessment item is Public Responsibility and Citizenship to address how the
organisation integrates its values and expectations regarding its publics responsibilities
and citizenship into its performance management practices.
item also looks into two specific areas : (i) Responsibilities to the Public
- how the organisation maintain constant awareness of potential public
concerns related to its products, services and operations, and (ii) Support
of Key Communities - how the organisation practices good citizenship in
support of its key communities, as a contributing member and as a positive influence
upon other organisations.
Partnership for Quality
and Profitability: A TQM Strategy
- Prof. Jose C Gatchalian,
Professor, The School of Labor & Industrial
Relations, University of the Philippines (U.P. SOLAIR)
International Consultant on Quality of
work & Work Life, Philippines
Prof Jose C Gatchalian
-Dr Miflora Minoza- Gatchalian,
President, Quality Consultants International,
Dr. Miflora Minoza
financial crisis of 1997 brought about a realisation that corporate survival
and viability depends on the competitive ability of companies, especially by
their efforts to enhance the quality of their products or services, improve
productivity, and ensure profitability.
of the crisis, companies have to shape up and adjust their strategies in order
to cope with the sudden and fierce market competition produced by globalisation,
not just locally and regionally. The Philippines turned to a newly refurbished
mechanism which is a revised labour management cooperation program called Partnerships
for Quality, Productivity and Profitability (PQP2).
programme is designed to enhance harmonious, productive and quality - focused
relationships among principal partners in the company - employees and management
- interpersonally and collectively. The program elevates the linkage between
labour and management to a 'partnership' directed at the more vital end goal
of profitability, instead of only focusing on securing peace between them.
applies a hands-on approach and results-orientated program involving group workshops,
group exercises, lecture-discussions together with quality tools and technique
provided for problem solving and taking into consideration people's work values
and work ethics.
practice of total quality management will promote improvement in work performance
and can subsequently lead to better work relationships. These conditions in
turn increase work efficiency leading to higher productivity. Since higher efficiency
implies lower cost of production, and thus through time, significant increase
in productivity will be observed. The net effect would be increased profits.