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The success or failure of the State’s Electronic-Government
or EG program depends very much on the head of departments, representatives of
higher learning institutions, and members of the public as a whole. As the key
role, everyone in the society should be supportive towards the state’s implementation
of a full EG status by the year 2008.
|ICT director, En. William Patrick Nyigor explains on how
the job applications through online being done
Stressing this recently, State Secretary, Datuk Amar Hj. Abdul Aziz Bin Haji Husain
said, only by the public’s strong support and usage of its EG systems that
could motivate the state’s public service. “Being a trustee of the people,
the public service must always focus on delivering quality services, which is
the essence of the state’s EG program,” he said.
Abdul Aziz was speaking at the briefing on E-Recruitment System and Optical Mark
Reader (OMR) form, or Borang SPA Negeri 2, at a leading hotel here.
E-Recruitment System, which was launched last year by the Chief Minister, Pehin
Sri (Dr) Haji Abdul Taib Mahmud, is another system developed under EG program
and is a big component of information and communication technology (ICT) initiative.
It comprises three sub-programs as stated below:
> Internal efficiency and effectiveness (IEE) applications
- Intra-agency government systems to improve the working systems within every
the government agencies. It has been implemented through the Paperless Registry
Operations and Case Tracking System (PROACTS).
> Inter-agency applications
- Also known as government-to-government (G2G) systems, it is meant to improve
the work process between government agencies and developed on the State Integrated
Financial, Budgetary and Accounting System (SIFBAS).
> Public-oriented applications
- It is a government-to-citizens (G2C) system to provide quality service to the
public and the e-Recruitment is an example of G2C application.
The State Secretary emphasized on the significance of G2C, among the three EG
applications above, as it addresses directly the needs of the public. “As
Civil Servants, we must never forget that without the public, there is no public
service,” he pointed out, adding that providing the best possible and quality
service is crucial to the public.
He also praised the state’s Public Services Commission or SPA, for showing
a good example in playing its part towards achieving full EG status by 2008.
Thus, more one-stop online services like the e-Recruitment system which yet to
be implemented for the public.
“By end of 2008, the whole state public service will be served by a single
one-stop system that hides the complexities of the government organization and
bureaucracy from the public,” Abdul Aziz added.
Meanwhile, the briefing, which was organized by the State Public Services Commission
together with the Chief Minister’s Department (CMD) was done by CMD’s
ICT unit’s director, William Patrick Nyigor. Also present at the briefing
were chairman of the Public Services Commission, Tan Sri Datuk Amar Haji Hamdan
Sirat and director of the CMD’s Human Resource Management Unit, Abdul Ghafur