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LAKU Management Sdn Bhd (LAKU) was established in January 1996.
As a corporatised water supply utility, the principal activity of the company
is to manage, supply and distribute potable water within
its area of jurisdiction in this case, the 3 urban townships of Bintulu,
Miri and Limbang. LAKU is 100% owned by the State Government of Sarawak, and as
such, the company is answerable to the Minister of Finance & Public Utilities
as well as the State Financial Secretary/ State Water Authority, Sarawak.
|Opening of Lambir Water Treatment Plant (Module 4) on 28
The vision of the company is to be a bold and dynamic water supply utility with
a culture and values that are excellence driven, consumer oriented, sensitive
and responsive to the aspirations and needs of the people and the State Government
of Sarawak. Its mission is to provide safe, reliable and competitively priced
water supply at the highest attainable standards in Quality and Standards.
Since it began operations 7 years ago, LAKU has significantly altered the liquid
landscape of the Northern Region of Sarawak. The development by LAKU to ensure
consistent supply of treated water with good pressure to the consumers included
these improvement works:
- Construction of the Sg. Kelalong Dam for the extension of
the 100 million litres per day (MLD) capacity treatment plant
- Commissioning of the Lambir Water Treatment Plant (Module
4), the six (6) additional underground wells, and the inter-basin raw water transfer
from Sg. Bakong to Sg. Liku
- Extension of the 10 MLD capacity water treatment plant Other
tangible changes made by LAKU that received positive feedback from consumers encompassed
|Inspection of Treatment Plant
A 24-hour hotline service is set up with 2 to 3 teams on standby
to handle complaints and reports. The teams are to respond within ½ an
hour to the location of the complaint or report. They will attempt to shut the
valve within ½ an hour upon arrival to prevent more water loss. Once the
problem is solved, the team will call back the consumer to check if water supply
has resumed properly.
Extra Customer Service
Calls are made to remind consumers of any outstanding bills
even if they have been issued notices to disconnect. In other instances, consumers
are advised of any sudden or exceptional increase in water usage so that they
could check on their plumbing system for possible leakage.
Effective and Efficient Billing and Payment System
Spot Billing was started in 1999 whereby bills could be issued
on the spot to consumers or placed in their letterboxes. For those without letterboxes,
bills are placed in protective plastic bags that are then hung on fences or attached
to meter stands.
Payment of water bills are made easier with the One-Stop-Payment scheme where
consumers could pay bills at participating outlets such as Pos Malaysia, SESCo
and Shell. In addition, payment counters are open during lunch breaks and on weekends
Saturday full day (inclusive of 1st & 3rd Saturday) and Sunday morning.
However, counters are closed during public holidays.
|Presentation of ISO Certification
Friends of LAKU
The 'Friends of LAKU' programme is implemented to encourage
a more civic conscious society. This programme has greatly assisted LAKU in saving
thousands of gallons of water though the reports of pipe bursts, leakage or water
thefts by helpful and proactive consumers.
LAKU has come a long way since 1996, but there is still room for improvement and
progress. With the current staff strength of 353, the company will continue to
build itself into a highly efficient and dynamic organization, totally sensitive
and responsive to the needs of its customers. One of LAKU's crowning achievement
was when it received its ISO 9002:1994 certification on January 2001. The ISO
certification covered the areas of Management, Production, Supply and Distribution
of potable water, Customer Service and Revenue Collection.